Marketers are still adapting to the major disruptions of the past several years. Buyers, though, still expect marketers to provide personalization and enjoyable experiences.
Luckily, the technology and data that can help are becoming more accessible.
In partnership with Ascend2, Oracle surveyed 853 marketers across the U.S., Canada, India, and the UK. The results showed what trends and technologies are helping marketers pivot where necessary, connect with customers, and drive conversions.
Top challenges marketers face in 2022
38% of marketers said maximizing performance across channels was one of their most difficult challenges. Audiences are now digitally everywhere. They consume and engage with content across a variety of channels and devices.
Somehow, marketers have to keep up with them, stay consistent and relevant with their messaging, and deliver value. Customers tell you everything you need to know about how to please them with their online behaviors. The right technology helps by taking in that data, so marketers can use it to connect with customers and adapt their strategies necessary.
Tactics and technologies for marketing success
43% of marketing organizations plan to offer more personalized content and offers in the year ahead. Videos and virtual events will make much of this content easier for customers to consume. Personalization will also help marketers put more focus on retaining customers rather than only acquiring new ones.
What technologies will help?
- A customer data platform (CDP) allows you to anticipate customer needs
- A content management system (CMS) helps you manage and create more innovative content
- A customer loyalty program incentivizes and rewards customers that keep engaging with your brand
Go all-in on AI
59% of marketers who say they can’t live without AI have highly successful marketing strategies. 30% of marketers surveyed overall fear they’re missing out on AI’s ability to predict customer behaviors and adjust campaigns.
AI creates efficiencies and maximizes resources, especially with manual, repetitive tasks, such as:
- Setting up campaign workflows
- Testing different offers, subject lines, and copy
- Customizing content
42% of marketers say they already trust AI to personalize content and offers in real-time.
Marketers look forward to big things in 2022
An impressive 94% of marketers thought their 2021 was successful. 37% are confident 2022 will also be a successful year.
Find out what trends and technologies will make it so.
About The Author
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Make every customer interaction matter by connecting all your business data across advertising, marketing, sales, commerce, and service. Oracle Advertising and Customer Experience (CX) is a connected suite of applications that goes beyond traditional CRM to help you create and nurture lasting customer relationships. Build a complete view of every interaction and every customer, no matter how and when they engage. Empower your entire business to deliver exceptional customer experiences—from acquisition to retention—and everything in between.